Refund policy

Return and Refund Policies

All Sales Final

• We do not accept refunds or exchanges.
  Please double-check your order before submitting your purchase.

Lost, Stolen & Damaged Packages

• We are not responsible for lost, stolen, or damaged packages.
• The buyer accepts full responsibility once the package is shipped.
  If this occurs, please contact the shipping carrier (shipping carrier is found via tracking number)
  
  Incorrect Addresses

• Please ensure address is correct for your order. We are not responsible for orders shipped to incorrect or incomplete addresses.
• If a package is returned due to an incorrect address, the buyer is fully responsible for the reshipping fee.

Tariffs & Shipping Delays

• Customs fees, tariffs, or international duties (if applicable) are the responsibility of the buyer.
• Shipping delays caused by the postal carrier are out of our control.
• We will send a message via Email or sometimes sms messaging if needed and will ensure you ultimately receive your order.

YOU ARE APPRECIATED!

Thank you for being a valued customer of Kencari !
Contact our support team if you have any question or concerns.